My dealer was Amazon gave me Amazon price and very comfortable time I was there. Thank you John
They had done work on the left axel. After driving it for a few days, the car started to shake severely, it could not turn to the left, and the left wheel was wobbling noticeable to other drivers. Groove Subaru was AMAZING! They took it in immediately, which was late on a Saturday, determined the lugnuts were not on tight, and ultimately some studs were stripped, all things that should have been noticed before they released the car. We were well aware of the danger they put us in by not noticing and fixing this. I was shocked they owned ...
Haley is the reason we keep coming back Brett and Josh are also great Good job
We had a radiator issue and our car started smelling like it was burning. Groove fit us in within a week, gave us a brand new loaner while they installed a new radiator under warranty. Everything was seamless and now we have our (only) car back in working order!
Very clean and courteous
Sophia was awesome! They did hold on to the car longer than anticipated but to my knowledge it was out of their hands waiting on part. They did offer to have us rent a car with them so honestly, they were great all around!
All the service people I dealt with were very helpful especially Brett. The coupon for a car wash was a nice gesture. The only suggestion I would make in the future would be that when my tires are put into storage that my name not be written on the sidewalls. There must be another way to identify them. The marker that was used is very difficult to erase even with a high pressure wand at the car wash. I mentioned this to Brett when he called to follow up on my visit and he did suggest that I come back ...
Valet service and being able to communicate through text and review proposed services and pay online is very convenient.
Polite, efficient, timely No No Stop it- this is silly So close- just five more words
Efficient and friendly Vehicle was serviced quickly and returned earlier than expected. Fast and easy and affordable.
Pretty painless buying experience. I don't know exactly what I expected but this was far easier than my expectations. I worked with Arnoldo who was very friendly and easy to work with. I would recommend groove Subaru. I bought a used 2016 Subaru Forester 2.5I premium edition and am happy with the vehicle. They are replacing a sensor issue for free as I bought it with the issue. Overall 5 start experience.
I'm done giving feedback. My service guy was really helpful, but this is the most annoying survey ever. You need to find a new survey program
Polite and exceptional customer service! Loved the text updates and the personal updates! Great working team
Good information, questions answered. Pleasant, courteous Less time waiting than expected. Great coffee machine! Professional
Very friendly courteous and knowledgeable Eager to address all my issues and answer any and all questions
Got my tires in an expedient time and mounted quickly, got a good discount out of them.
Abdi is an incredible person and car salesman. Upon meeting Abdi, we chatted about life and it was easy to talk with him, almost like reconnecting with an old friend. I knew from the first few moments that he was genuine and would be honest in helping me find the best fitted car for me and my daughter, which he did! We found a great deal and he helped me navigate difficult financial decisions with informed guidance. I had a unique situation with my car trade in and locating my past title however, Abdi was patient and understanding to my ...
Excellent as always. The service is excellent, and I always know they'll fix my problem
Tiannah was amazing! Logan in sales was also fantastic. I will be back and I will be purchasing my next car from them!
Bret was very polite and helpful. He is awesome!
Communicated often and kept us updated throughout the process Communicated often and kept us updated throughout the process. We were provided a rental car, which was even nicer than our car, which was a great bonus.
When you have the right service provider they can help make other dealerships Services go smoothly Brett has always been wonderful and gets me a loaner car or a ride I have not dealt with the sales department in 7 years
Professional, punctual, friendly I was treated with knowledgeable and very helpful representatives who went out of their way to be courteous
Everyone was knowledgeable, friendly and respectful of my time. I felt appreciated as a customer.
Just purchased a new legacy, dealt with Abdi. He was great. Super friendly and was honest the whole time. No hidden surprises or anything like. What we were quoted is what we signed for.
Bret was awesome, very helpful. Bret is polite, professional, and very helpful. He goes out of his way to help.
100% Satisfied.. I’ll keep going back to this dealership! Thank You Again for your service.
Was easy to get my car scheduled in for repairs. Also provided me with the rental car.
Service great my mechanic Jon merchen is Awesome!
Tiannah was very nice and communicative about the status of my car. It did take a long time to get my car fixed.
They did their best to accommodate me, even though I was a last minute add to their schedule. They communicated clearly with me during the entire process, and were happy to answer my questions. They were Friendly, compassionate, and helpful.
Tough to get started, but good from then on. Tough to get started, but good from then on. Once my car was in the shop, I got good support.
Ron and Haley have always gone the extra mile for me, I couldn't ask for better service. That's why I only bring my car to Groove Subaru
Tiannah and I discussed when I needed my car back, and it was ready as promised. So I appreciated that. I made a 9am appt. with a service person ( not Tiannah) 2 weeks earlier. Then 2 days before my appt. it suddenly changed to 7:30am via email ( again not Tiannah) which I could not do. So I had to call the dealership and get it changed to later at 9:30am. I did not appreciate the dealership's service dept. unilaterally changing my appt. to much earlier than originally scheduled which necessitated me having to call again to reschedule. Please do not do ...
They have always treated me with respect and as a valued customer. They have been honest and thorough.
They are always attentive and helpful. That goes a long way, in a dealership Hi
Fast..... Wiper price outrageous Will buy my replacement wipers at Costco from now on for sure
Efficient, friendly, and informative The scheduling app does work well. I have had to call to make a service appointment the last two service appointments
Brett and all the staff were very patient and supportive! We appreciated the rental immensely! It truly was the best experience for all the work that needed to be addressed. Great job! Thank you!
Good communication and all-around professional. Thanks Groove!
Everything was handled in an efficient and friendly manner. First service here and will definitely return.
Test drove a Forester it was what I wanted, when I asked for another color They brought me another color which I bought it when I when to show my family it didn't have some of the things the first forester have and I paid the same price. I feel they showed me a upgrade that I wanted and sold me a cheaper version
excellent service, love my new car.
Great customer service! I had a good experience getting a new car here.
service was fast and efficient I we for an oil change. The first since I bought my car and it was zero dollars for the first service. I appreciate that!
Logan was an outstanding sales person. I really appreciated her style and effort to get the sale done.
Next day appointment was awesome. Easy and fast updates from Josh, the coordinator for service. He used texts and voice calls to keep me informed about the issues, options, prices, and eta. The repairs were completed the next day, within the quote. I love the service and care received from Groove Subaru. Thank you.
Wonderful customer service. The person I worked with the other day had wonderful customer service. Everyone that I have ever worked with at the dealership is always wonderful and very helpful.
It was great!! Fastest oil change experience ever It was great!! Fastest oil change experience ever and the person that helped me was very nice
Great experience everyone was nice and professional. Like my new suburu.
Great people and great service.
Ron has been my service POC for nearly 4 years. He had great attention to detail and consistently delivers beyond expectations. He is the best service manager I've encountered in 60 years of driving and is the only reason we have our Subarus service at the dealership.
I don't really want to write anymore but I want to make sure the team gets a good review for their great work
Y'all are always wonderful! Very prompt, courteous and don't constantly try to sell me other services.
Ron went above and beyond to make our experience easier and fix our initial issue. Great communication skills. I always feel like I'm amongst friends went I take my car in. Makes a typical bad situation pleasant!
I had a good experience. I wish I was told that the alignment tech wasn't in until 9 when I made my 7:30 appointment though.
Listened; courteous That is enough words words words words words words words words words Word
Brett provided amazing customer service and the staff is always helpful. Pleased with the work done.
Arnoldo was so great to work with! He was so professional and helpful!
Dan Cassin is an amazing person to buy a car from. He is very patient and thorough and completely non pressure. I had the best experience with him! I would highly recommend Groove Subaru!
Everyone is very nice and helpful. Thank you to Harmony too. She is very knowledgeable and helpful
Thorough and friendly. Brett did everything to take care of our Subaru I trusted that he was fair and did the best job for our car
I was running a little late and got there not quite on time.But they got the work done very quickly and I was out in under an hour. Everybody was very polite and helpful.
Grewt service and great customer care Very helpful. Considerate. Professional. Looking forward to coming back
Very efficient turnaround for 49K service.
Very professional. Very prompt and accommodating. Joshua was very polite and kept me informed Addressed my concerns promptly and satisfactory.
They provided the service needed and the process to schedule the appointment was quickly done
Decided to check out Groove Subaru on a whim after a poor experience with a more local and smaller dealership. And I am glad I did. Amazing experience, Jonathan was extremely helpful and friendly! I am loving my new Subaru Outback 2024!
Brett always gives us the best service Very fast and prompt service and listens to our car issues
Prompt checkup and service and good customer relations . Beau clearly explained something that I didn’t understand.
Service quick and professional Erin was friendly and courteous Really!? Service was great I give up
Much better service appointment availability than other dealerships. I was greeted after pulling up and didn't wait long before I was helped. The service was really quick and the waiting room was perfect for working while waiting.
Good communication and fast service. They were transparent about costs even though I had a lot of work being done.
Ron Baca and his Daughter Tiannah have consistently provided me with exceptional service for 4 years and 1 year respectively. They are detail-oriented, keep their promises, and consistently exceed expectations. In fact, they are the only reason we continue to service both my Forester and my daughter's Crosstreck at Groove. I never thought I would be bringing our cars back to a dealer for service after purchase.
Great experience and great people every time Timely repairs, professional kept me updated on the repairs and ETA
I requested wheel locks and never received them Abdi was a good salesman other than i never received wheel locks that i specifically requested
Everyone was very kind and helpful Everyone was very time efficient and great thank you so much
Super fast and really personable I called the day before and was able to get an appointment.
Very good Very happy with the service........,,.,,,,,,.... Very happy with the service and the work that was done for me
Fast and effective, great customer service. I would recommend groove to everyone! Definitely would continue doing business
Easy to deal with and I got the perfect car. Moses is great to work with. The whole process was easy.
Logan was wonderful in helping me purchase my new car! Would highly recommend!!
Easy to schedule appt, excellent service and courtesy Lyft I felt my car and I had a good experience
Thank you for helping while the kids Solterra dashboard had the EV system error that needs to be checked out
Ron really hooked me up and was very communicative about the daily works on my car. 10/10 service
Beau was great. He was quick, great at communicating and was kind. I enjoyed our time together
I had never been there before after Schomp was not helpful for me and they were amazing. If I decide to stay with Subaru I will be coming to Groove. If I don't I'll still be going to Groove.
Ron has worked there as long as I have been a customer there for the last decade. Just like the whole team, he always takes care of business and so friendly and courteous just like the rest of them. he will also bring up any problems that his customer needs to know about.
Abvi I believe is his name was very helpful in my first buying process. Never pushy and very personable. Will definitely recommend groove Subaru to others.
The service team updated me as needed which was great as I could plan my day accordingly.
Work well done. Fast and professional. I appreciate the courtesy of the service agent Ronald.