Customer Testimonials
Quick and easy service experience.
Everyone was pleasant. Job was completed in a professional and timely manner
A cordial fellow is the service manager...kind and informative...good news about what's required to keep our vehicle in tip-top shape
Hailey was a conscientious employee who communicated often. All staff members with whom we had contact were courteous and professional.
great checkin and checkout and fast and reasonably priced.
Good, quick and efficient service. Just wish they would add in like a quick car wash or vacuum the front or clean the windshield. Also noticed that they don’t top off the washer fluid after my past two services.
The staff at Groove are always professional, friendly and efficient!
Great service! Tianna was very helpful and friendly and the technician was fast and very knowledgeable. Thank you Groove Subaru!
Despite the unanticipated issues and cost, the dealership and service department (Ron) did an excellent job accommodating me and my families needs while mitigating the issues. In addition the services were complete in an extremely timely fashion. Thank you Groove!
Love Subarus, we are on our third Outback! We have bought all three from Dan. He is the best sales person. He knows what we like and has it waiting when we show up. We don't even ask or tell him. That is service!
Excellent service and excellent customer service ! I love the updates and the fact that they can send pictures while things are in process
Professional, always in touch, excellent customer service!!! I would recommend Sophia to anyone. Very grateful.
I've purchased four prior cars from Burt/Groove Subaru since I moved to Colorado in 2002. I'm always impressed by the quality of the people and the service there. I worked primarily with Todd Connell (Fleet/Rental Manager) on my purchase of a new Crosstrek for my daughter to use for her college commute (replacing a 20+ year old vehicle). With my two trade-in vehicles, the sale had the potential to get complicated/messy, but Todd made it a "turn key" event for both me, and my daughter. He took care of us from the jump, and I ...
I have been a Groove Subaru customer for many years. I always feel that they treat me with utmost respect and care. They are a great team! Maria Kornreich
Ron took excellent care of my car. He updated me daily on status and ETA. My 2015 came back better than before
Groove Subaru service department got me in very quickly, explained exactly what needed to be done, and finished the work when they said it would be done. They kept me well informed on progress and I was extremely pleased with their work.
Great. No problems. Fast and friendly
I love the car. I don’t believe you should send an email saying the car is one price, and then show a different price at the dealership. This is false advertising. I am still satisfied with my purchase, but would not recommend based on the fact that I paid a much higher price than was advertised.
Everyone is friendly and helpful. I am a very long term customer of Groove, in service and car purchases..
Always great customer service! They are very thorough and keep me informed of what needs to be done so there are no surprises at the end. I never take my Subaru anywhere else.
Ron was awesome. He communicated all the necessary details, was helpful in answering my questions and was generally kind and easy to work with.
The service that I requested was done in a very timely manner. The customer service was exceptional .
Great customer service
Very positive experience! Haley did a wonderful job communicating with me everything I needed to know…even helped out with a Lyft ride home! Top notch service!
We're very nice and fast. Even on a holiday they were able to order the part I needed and get it back in one day!!
Ray is absolutely amazing! She’s incredibly sweet and made the entire process a breeze. I sold my car to this dealership, and she worked hard to get me the most money for it. On top of that, she was super efficient with the paperwork. The paperwork process only took 10 minutes!
Professional service. Pleasant staff. Good customer service. Work done on time with estimates as predicted.
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Great service. My oil change and tire rotation were done quickly. Service was excellent in working with me, setting expectations related to the time it would take to complete the service and explain to me what was done when the service was complete. I am looking forward to working with Sophia again in the future!
I greatly appreciated being kept informed by texts of the progress of the repairs done on my car. The work was excellent, as far as I could tell. It was one of my best auto service experiences.
I have to say that every time I take my car in to get any kind as simply as a oil change or something else I'm so very pleased with the work that is done in time & the wonderful blessed customer service they always give you evey single time. I really have been going there for quite awhile & not once ever have a problem & they always tell me if I do they will fix it on them, how great is Groove Subaru, that's the best trust you can believe in to me. I would like ...
Fast and easy fastest oil change ever and no more random lair pressure light I will be back
Service was prompt and efficient. Sophia was great at keeping me updated on the progress of my car. A very satisfying experience overall.
My experience at Groove was easy and efficient and I’d highly recommend them! Abdi met me out front for my appointment and had clearly reviewed the information I put in my appointment request because he already had a good idea of what I needed. He was able to help me make a decision between the Outback and Crosstrek and he efficiently explained the features in the car I chose. He was easy to chat with and respectful of my time. After only a little over 2 hours I was done with a test drive, approved for financing, done trading in ...
From the moment I arrived I was greeted and treated as a valued customer. It was an excellent service experience and everything was done promptly. Each of my services done over the years have been outstanding and earned my loyalty.
I brought my Crosstrek in for a general engine code check and full point inspection. They were able to diagnose and fix the engine code, as well as perform an oil change and rear brake change within a 24 hr period. Quality work all around.
Sophia was wonderful and continuously communicated with me regarding the status of my car
Tiannah is the best. I remembered her kindness from a year ago and was happy to work with her again. Give her all the things. My car was ready in about an hour so shout out to those folks too.
This gal is fantastic. Her knowledge was good and she shared it. The very best thing is her communication skills during the process. Best ever at that! She is a great tech!
Consistently friendly, helpful and fast service. Worth the extra drive time to get serviced here.
Groove helped me so much when I was not prepared to purchase a vehicle. My previous car died unexpectedly and I was not in the mindset to be looking for a new car. Abdi was so kind and helpful during the process and was able to give me an amazing deal on a brand new Subaru CrossTrek. I love my new car and couldn’t be more thankful for the guidance and patience Abdi and the Groove Subaru Team provided. 10/10 experience and customer service!!!
Exceptional
Service department is excellent; special mention for Todd who assisted with some essential details on a recently purchased Forester. Danny was my contact for a recent service appointment; professional, listened and quite efficient in her role in the department.
Great service: the staff is always punctual, professional, and polite!
They followed up and made sure my oil sensor was replaced and steering alignment was done and working correctly.
I recently had to get the clutch on my 2012 WRX replaced. The turnaround time, quality of work and communication were excellent. I have been servicing my car at this dealership for over 3 years and the service is consistently excellent.
Excellent customer service and attention to detail. Lauren found the car with the exact color and options I was looking for.
I don’t usually leave reviews, but my experience at Groove Subaru was so positive that I feel compelled to share it. I brought my car in to address some ongoing airbag issues, and from the start, the team was efficient, professional, and communicative. My service advisor, Jared, was excellent—he kept me informed every step of the way and made sure all of my questions were answered. After picking up my car, I discovered that my charger port wasn’t working and reached out to see if it was related to the previous repairs. Lane, the service manager, was ...
Quick service, responsive, and do great work.
Abdi was amazing!! Awesome personality, felt very comfortable talking to him, no pressure, provided all my options. . . I love my new used suv. . .
Recall work completed in 10 minutes while I waited. Fresh coffee and drinks available while waiting
I always appreciate the personalized service no matter which advisor I work with. And I appreciate the efficiency of the service as well.
Good customer service. They were able to complete the work in under the wuoted time.
Customers service was excellent. Service left my hood unlatched which was a big problem when I got on the highway.
Service department seems pretty with it, if my service manager isn’t available right away, others jump right in to help.
Great service and fast!
Micah is amazing and got me in the Solterra. No complaints or issues, everyone was amazing. Bring your business to Groove.
Jared was awesome facilitating the entire, multi day, maintenance appointment. Someone give this guy a raise
I recently had the pleasure of purchasing a Subaru WRX from Groove Subaru. Abdi and the staff were incredibly welcoming and attentive, making the entire process smooth and stress-free. Abdi took the time to understand my needs and preferences, he answered all my questions with patience and professionalism, making sure I was comfortable with every detail. They offered me a price that was competitive and transparent, I felt confident that I was getting a great value for my money.
Great dealership that takes care of their customers. Ron Baca is going above and beyond for you.
Haley was fantastic!! She recognized that an extension warranty was in effect and made sure my registration and insurance were compliant. Although she prepared me for the possibility of leaving my car for as long as 48 hours, the repair was made in less than an afternoon. And the car got washed. Many thanks and kudos to her and the repair folks.
Josh kept me updated and I felt confident in his suggestions.
Second time buying from groove Subaru. Bought 24’ crosstrek back in may and was in car wreck in October. Kept me in one piece. So since it did its job figured I should get another Subaru. Messaged Steven and he helped me pick out a 25’ Outback. Love it!
Always ready when you arrive. Professional and courteous crew and staff.
Everything g was done quickly. Easy oil change
Efficient, courteous, great service. Tiannah Managed the service with grace and style. Very satisfied. Thanks
Josh was awesome for a service advisor and the whole process of getting my car repaired was smooth and easy, definitely would recommend
As always, great care and service!
Fantastic! Tianna took great care of us and our Impreza RS!
I purchased a used vehicle. It had a little trouble during the first week of driving it. They fixed it free of charge and let me use a loaner car until it was ready. Thanks Groove Subaru!
Tianna was great! She was courteous, professional and communicated very well throughout the process.
My sons Subaru went in for an oil change and came out with a total overhaul Didn’t realize Subarus are great cars until their not .. I felt the service was good and fair and they didn’t charge me for a rental while it was being fixed .. communication was great and I appreciate the work to bring this car back for a few more miles .. thanks
Very professional. I would recommend them to friends and family. I would probably trade in our legacy in for a new one if you give us a good deal